Our team at Next Level Plumbing has some exciting news! You may have noticed already, but in case you haven’t, we are changing the way we look! We are still the same company, under the same ownership, but our vans, uniforms, website etc., have a new exciting look that tells the story of who we are!
For those of you who haven’t noticed us driving around before our new look, we’ve been in business since 2017. We’re proud to have been serving the Sarasota and Manatee areas for over 5 years now. We specialize in plumbing remodel and repairs along with repipes and redrains in residential homes. So we are not new to the area, we just have a new look!
We are very grateful to all of you who have used us and trusted us to work in your home on your plumbing. Choosing who to bring into your house to work on the plumbing is not always easy so we are thankful that you have trusted us for years now. Without your support we would not have been able to continue to develop and take things to the next level like we have done.
Next Level Plumbing was created because I saw so many other plumbing companies satisfied with where they were, and I wanted to make a brand that would always be pushing itself to do better. We live in a time where the rate of change is very fast, and I wanted to be able to adapt quickly with it. But the goal was never to adapt to something new and then quit trying, it was to deliver an exceptional customer experience and then to continually level up from there to be even better.
We saw that we could deliver excellent customer service, use good quality products, and communicate well with our customers. So we started Next Level Plumbing. We are always striving to be the very best version of ourselves that we can be. That is why we chose the name Next Level Plumbing. It is always pushing us to do, and be, better and better. Or in other words, to level up. Once we achieve that next level of excellence we immediately start working on improving our new standard to be even better. In this way we are continually unlocking a new level in one area or another.
That is why we chose to go with this image and brand. It does a fantastic job of telling the story of our continuous effort to always improve by leveling up. When we beat the current level we are on, we then unlock the next level and begin working on the skills, software, processes, etc. to beat that new level. And it never stops because there is always a way to improve somewhere.
You might say, “Ok, that sounds good, but how many levels are there to plumbing? Isn’t it just someone coming out to the house and fixing a problem?”
Let’s take the dispatch communication as an example of how we are leveling up. When you book an appointment with any trade, they will give you a day and a time when they are planning to be there.We took that, unlocked the next level and leveled up by sending a text message when we were on the way. Now you had the opportunity to better plan your day because you knew you would have a notice before we arrived. We took that, improved it, and unlocked the next level in that area. We unlocked the ability to send those notifications automatically so that we never forget or miss informing you when we would be there.
We also unlocked the next level by adding the option to be notified by text, email, or phone whichever way is more convenient! We always strive to go above and beyond so we kept pushing to improve more and unlocked the next level. We added a tracking link to the text message that allows you to click on the link and see where the technician is. So now you can easily see how close we are. This makes it easier to plan your day.
That brings us to date, but we are not finished. We are currently working on unlocking the next level in this area. Which, sneak preview time, is going to include a technician bio and photo in the text or email so that you know who is coming out to your house, and what they look like.
Another example of how we continue to improve is how we protect your house. If you are anything like me, when I call a trade out to my house to work on something and they walk straight in without taking their shoes off, putting down a floor cover, or putting on boot covers, I notice. It just makes me disappointed that they don’t seem like they care about keeping my house clean and protected.
At Next Level Plumbing we immediately began wearing boot covers from the start. It is really important to me that we keep your house clean and take care of it, and I don’t want to be tracking someone else’s dirt and grime into your home. So that was an absolute must from the very beginning for us!
On bigger jobs we used to lay down drop cloths to protect the floor while we worked. But we found that those tended to move around a lot which didn’t do as good a job as we had wanted at protecting the floor while we worked. And because we are always trying to unlock winning solutions, we leveled up by installing a heavy duty temporary flooring for the floor on the larger projects. Tape all of the edges down with a tape that is designed to not leave any marks so that it cleans up like we were never there. We tape all of the edges so dirt doesn’t get under it and so nobody will trip on an edge that is pulling up. It can stay there for several days if the project takes that long, and when we are done we pick it up and the floor is left every bit as good as when we first got there.
For smaller jobs like replacing a faucet or emergency shutoff valves under the sink, we again used to use drop cloth to protect the floor where we were working, But the same problem occurred. The drop cloths move and slide around so they would end up losing a lot of their effectiveness by the time the job was complete.
So we leveled up the flooring protection for small projects and now use a mat designed for this purpose with a rubber base so that it doesn’t move around and protects your floor consistently every time. And because we love our new brand, the mat is sporting our new look 🙂
Those are just two examples of how we are always working to master the level we are on, and also continually unlocking the next level. There are hundreds of different areas where we have leveled up and countless areas ahead with new levels to unlock and surpass.
We love to have feedback on what levels should be unlocked in the future as well. Maybe some of the areas you care more about than others. We want to hear what they are so that we can not only continue to deliver an excellent customer experience but to build on that and do even better. For example, we have received feedback that some people would like us to accept Zelle as a payment option. So we are currently working on being able to offer that as well as our other forms of payment.
That is why we love the design of our new brand. It really helps tell the story of who we are and how we approach things. And let’s face it, for those of you who knew the old brand, this is definitely a level up! In fact, we leveled up so much between the last level and this one that it feels like we used a special cheat code to skip some levels 😉