Here are some common questions that might be asked when searching for a plumber or other business in the Sarasota area…
1) Where can I rate/review my plumber and the experience I had?
2) When looking at reviews, should I check more than 1 site to verify a businesses reliability?
3) Why are reviews so important to businesses and customers?
Keep reading below to have these questions answered and learn more!
Reviews and ratings are becoming more and more important to businesses and consumers these days. Many people will choose one business over another based on popular reviews, or what the majority has to say about them. Others are willing to take a chance on something new, or prefer to find out how things are on their own.
When you’re about to let a stranger into your home to work on parts of your house that need a professionals attention (like air conditioning, plumbing, construction, etc.) it becomes critical to find someone who you 1) feel safe allowing into your home, and 2) will do a good job for the price that you pay. There are far too many horror stories out there of people using a friends handyman to do a job only to have it fall apart and the handyman disappear costing them so much more than if they had originally sought out a professional.
This is another reason ratings and reviews are so valuable to the consumer today. If you are in need of a plumber, pool guy, air conditioning tech, or contractor, heading to google to do your research is a fair a logical next step in the planning process!
However, today there are many places on the web that provide reviews and ratings for all kinds of businesses. Yelp, Google Reviews, Home Advisor, Angie’s List, Next Door, and The BBB (Better Business Bureau) are all options you might come across.
Problem is, which site is going to provide the most reliable and accurate information for you?
Some sites allow businesses to pay more in order to be the first business the consumer sees. Others charge businesses to even be shown on their site, and will display their business as “certified and recommended” for a fee. Not all rating/reviewing sites are unreliable, as they do provide the consumer with other consumers opinions and experiences with the type of business they are searching for.
If you’re wondering if you should check more than one site to verify whether a business is legit or not, I’d say go for it! You’ll find different reviews everywhere you go, and you may see a trend showing as you search for what you’re looking for. Looking at reviews across the board will only help you to make a better decision, rather than only checking on HomeAdvisor and then being unhappy with the business you chose simply due to the reviews you read there.
One fact remains true, while there can be false reviews out there, the majority are going to speak out the truth, if you choose the business with 2,000+ reviews but with a 2.5 star rating over the business with a 5 star review but less reviews, you may want to consider the rating or the written reviews to be more valuable in the deciding factor.
Businesses WANT to be rated and reviewed, especially if they are guaranteeing a good experience AND delivering on the guarantee. Here at Next Level Plumbing we try to ask happy customers if they would be willing to rate and review us, so that we can continue to grow and show new customers what we’re capable of. If a customer is unhappy we do all that we can to fix the problem and make sure we leave them satisfied with the job.
If you don’t think your rating or review matters, it truly does! It may take up a few minutes of your time, but in doing so, you’re helping the community to see what businesses are worth using, and which are worth avoiding.
Next Level Plumbing is thankful for all the wonderful customers we have and the reviews we’ve received from them. Our personal favorite form of review is from Google Reviews! We will continue to work hard for the customers happiness and strive to provide the best plumbing expertise, hopefully that will show in the ratings and reviews as well!